Texas Ombudsman Program (Nursing Homes & Assisted Living)


Protecting the rights of assisted living and nursing home resident.

Unfortunately, residents in long term care facilities are among the frailest and vulnerable Texans. At times, they need help to improve their quality of life and care. An Ombudsman can provide assistance so all facility residents receive respectful and competent care.

Congress amended the Older Americans Act in 1978 to establish the Long-Term Care Ombudsman program to serve residents in long-term care facilities. Ombudsman services are available in every state and territory of the United States.

The Texas Ombudsman Program advocates for quality of life and care for residents in nursing homes and assisted living facilities. Federal and state authority mandates ombudsmen to identify, investigate and resolve complaints made by, or on behalf of, residents and to provide services to help in protecting health, safety, welfare, and rights. Information and assistance in choosing the most appropriate living residence are also a valuable service.

Across Texas, through all 28 Area Agencies on Aging, certified ombudsmen serve residents, their families, and friends. Professional staff supervises the volunteers.

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4 thoughts on “Texas Ombudsman Program (Nursing Homes & Assisted Living)

  1. My mother-in-law is 90 years old and has served her community in the ministry for over 50 years as a pastor’s wife. Now she is in the hospital with a broken hip on their negligence and I’ve asked attorneys and they said that the pretty much the hospitals can do whatever the hell they want to do and they can get away with it. Because of the negligence of the hospital she has a fractured hip in two places and is dealing with an extreme amount of pain. Please call me so we can discuss this further. My phone number is 719-650-6273. I am very upset that this could even happen to a lovely senior citizen like that and the hospitals can just get away with whatever they want to do please help me out.

    1. I would recommend contacting Texas Law Help a website dedicated to providing free, reliable legal information to low-income Texans. It is part of a broader effort within the national legal aid community to use technology, specifically the Internet, to enhance and expand the delivery of legal aid. In 2019, more than 2.7 million users accessed TexasLawHelp. https://texaslawhelp.org/

  2. Please call me regarding abuse to a senior citizen in Amarillo Texas. We live in Colorado Springs Colorado. My wife is her medical power of attorney. My wife’s name is Sara Snider her phone number is (719)640-2842

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